Professional reception for every patient call
Every service below is delivered by UK-trained healthcare receptionists working within your existing systems, following your protocols and answering calls in your clinic's name.
Seven services, one coherent front office
Choose everything, or start with the gaps that hurt most.
Appointment Booking
Live diary management in your practice software, with rules for triage, deposits and clinician preferences.
Message Taking
Accurate messages delivered to the right person with clear priority and context.
Overflow Cover
When your team is busy, we step in to ensure your patients continue speaking to a real person.
Patient Follow Ups
Appointment reminders, recalls and post-treatment follow-up calls carried out on your behalf.
Call Handling
Warm, professional call answering in your clinic's name, following your instructions and procedures.
SMS Confirmations
Instant text confirmations and reminders that cut no-shows and late cancellations.
Email Support
Managing shared inboxes, responding to enquiries and escalating messages where required.
Simple onboarding, smooth go-live
We'll work with your team to configure your systems, understand your processes and ensure a smooth transition from day one.
Discovery call
We learn how your clinic works, understand your current process, and discuss exactly what you'd like Receptra to handle.
We build your playbook
We set everything up around your clinic, ensuring our receptionists know exactly how you'd like calls handled.
We start answering
Once everything is ready, simply divert your calls and we'll begin answering in your clinic's name.
Discover how Receptra could support your clinic
We'll learn about your clinic, your current reception setup and your goals before recommending the solution that's right for your team.