Simple Reception Plans for Every Clinic
Choose the plan that fits your clinic’s call volume. All packages include professional receptionists who answer calls, assist patients, and help convert enquiries into bookings.
✔ Transparent pricing
✔ No long-term contracts
✔ Scale your plan anytime
Professional Reception Support for Your Clinic
All Receptra Plans Include:
✔ Call answering in your clinic’s name
✔ Appointment booking & rescheduling
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✔ Patient enquiry handling
✔ Patient message taking
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✔ Missed call call-backs
✔ Lead follow-up calls
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✔ Appointment confirmations & reminders
✔ Basic call outcome logging
Not sure which plan fits your clinic? Book a quick call and we’ll help you choose.
Try Receptra Risk-Free for 14 Days
Experience how our reception team handles your calls, with no long-term commitment.
What we’ll handle for you
• Answer calls in your clinic’s name
• Take patient messages
• Send key messages to your team
How clinics use this
• Overflow calls during busy hours
• After-hours cover
• Or all incoming calls
What happens after
• Continue on Message-Taking (£99/month)
• Or upgrade to a full reception package
Setup can take as little as 48 hours.
No contracts. No risk. Just better call handling.
Super Simple 3 Step Process
Enquire
Send us your details and we’ll reach out to learn more about your clinic.
Onboard
A couple meetings with us to understand your clinics policies and preferences, then we train our agents
Go Live
Your dedicated reception team starts taking calls under your name, as if they’ve always been yours.
Ready to get started?
Still have questions?
Frequently Asked Questions
Everything you need to know before getting started
Do you answer calls using our clinic name?
Yes — our receptionists answer every call using your clinic’s name, greeting, and tone, so patients feel like they are speaking directly with your in-house team.
Can you book appointments into our system?
Yes — we can book, reschedule, and manage appointments directly within your clinic’s calendar or system, based on your availability and instructions.
What happens if we exceed our monthly call limit?
If your clinic exceeds your included call volume, we’ll notify you during the month. We’ll continue answering calls as normal, and any additional calls will be billed at your package’s overage rate at the end of the month.
What counts as a call?
A call is counted whenever our team actively handles or places a call on your behalf. This includes answered inbound calls and all outbound calls such as follow-ups, reminders, confirmations, and callbacks. Missed calls are not counted as calls.
Do you follow up with patient enquiries?
Yes — we contact patients who have enquired through forms, social media, or missed calls, answer basic questions using your clinic’s information, and assist them with booking an appointment.
How quickly can we get started?
Setup can take between 7 - 14 days depending on the complexity. We’ll work with you to configure your call handling, scripts, and booking process so everything runs smoothly from day one.
Do you replace an in-house receptionist?
We act as an extension of your clinic. Whether you need full reception support or help during busy periods, our team integrates with your processes to support your existing workflow.
Do you offer custom workflows or integrations?
We can support certain custom workflows depending on your clinic’s needs. More advanced requirements such as CRM updates or custom reporting may require a tailored setup.
Will I receive updates after every call?
We focus on handling calls efficiently so your team can stay focused. Important messages are passed on when required, and reporting is provided based on your package or agreed setup.
Still have questions? Book a quick call and we’ll walk you through everything.
Stop Missing Calls. Start Filling Your Schedule.
We’ll walk you through how Receptra can support your clinic — no pressure, no commitment.
Free discovery call. No obligation.
Fill In the form and we will be in contact with you within 24 hours
Smart Support for Your Clinic or Business.
Helping clinics and businesses grow through reliable virtual reception and dedicated virtual assistant services.
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