Reception packages that grow with your clinic
Whether you're just getting started or managing multiple clinics, our flexible monthly packages make it easy to scale as your needs change.
Choose your reception package
Every package includes a call bundle, transparent overage and rolling monthly terms.
Message Taking
Reliable call answering for clinics that only need messages taken and passed to their team.
500 calls included
Message taking only
- Professional call answering
- Caller details captured
- Message taking and routing
- Messages passed to your team
- Saturday cover included
- Bank holiday cover included
Essential
Full reception support for smaller clinics with lower monthly call volumes.
100 calls included
£2.00 per additional call
- Professional call answering
- Message taking and routing
- Appointment booking in your system
- SMS confirmations
- Weekday coverage
- Monthly performance summary
Growth
For growing clinics with higher call volumes that need complete day-to-day reception support.
300 calls included
£2.00 per additional call
- Professional call answering
- Message taking and routing
- Appointment booking in your system
- SMS confirmations
- Weekday coverage
- Monthly performance summary
Pro
Our most popular package for growing multi-clinician practices.
750 calls included
£1.00 per additional call
- Everything in Growth
- Saturday cover included
- Bank holiday cover included
- Overflow and peak-time cover
- Basic email management if required
- Dedicated account manager
Enterprise
Complete reception support for high-volume and multi-site practices.
1500 calls included
No standard overage charges
- Everything in Pro
- Priority onboarding
- Custom service configuration
- Multi-site support
- Tailored reporting
- Real-time activity dashboard (Beta)
Your next receptionist doesn't have to be another employee.
Whether you're expanding your clinic or supporting an overwhelmed front desk, discover how Receptra compares with the cost of hiring an additional full-time receptionist.
In-House Receptionist
Estimated monthly employment cost
£2,479/month
- Monthly salary
- ≈ £2,167
- Employer National Insurance
- ≈ £263
- Minimum employer pension
- ≈ £49
Based on an illustrative £26,000 annual salary. Excludes recruitment, equipment, training and additional absence-cover costs. Actual costs depend on employer circumstances and applicable reliefs.
Receptra Pro
Monthly package price
£599/month
- 750 calls included
- Team-based reception support
- No direct receptionist recruitment required
£1.00 per additional call. Package allowances and service hours apply.
Potential savings compared with hiring
£1,880per month
£22,560 annually
Approximately 76% lower headline monthly cost
Illustrative comparison based on a £26,000 annual salary, standard employer National Insurance and minimum qualifying-earnings pension contributions. Actual employment costs vary. Receptra provides defined remote reception services rather than an equivalent full-time employee. Package allowances, service hours and additional charges apply. Potential savings are illustrative and represent the difference between these alternatives, not savings achieved by adding Receptra to an existing team.
A different approach to reception
It's not always about replacing your receptionist. Sometimes it's about giving them room to do their job properly.
| Comparison | In-House Receptionist | Receptra |
|---|---|---|
| Recruitment | Hiring and onboarding required | No direct recruitment |
| Annual leave | Additional cover may be needed | Team-based continuity |
| Sick leave | Additional cover may be needed | Team-based continuity |
| Patient calls | Competes with front-desk duties | Dedicated telephone support |
| Physical reception | On-site patient assistance | Remote support only |
| Commitment | Employment obligations | Rolling monthly terms |
What does Pro include?
- Monthly call allowance
- 750 calls included
- Service coverage hours
- Mon–Fri 8am–8pm · Sat 9am–5pm · Bank holiday cover included; hours not specified
- Appointment booking
- Included — in your existing system
- Outbound calling
- Included
- Email support
- Basic email enquiry handling included
- Additional charges
- £1.00 per additional call
Hours shown reflect our published operating hours; confirm your package's agreed coverage during onboarding.
Feature by feature
Everything included in each package, side by side.
| Feature | Message Taking£129/ month | Essential£199/ month | Growth£399/ month | Pro£599/ month | Enterprise£899/ month |
|---|---|---|---|---|---|
| Call answering in your clinic name | Included | Included | Included | Included | Included |
| Appointment booking | Not included | Included | Included | Included | Included |
| SMS confirmations & reminders | Not included | Included | Included | Included | Included |
| Saturday & bank holiday coverage | Not included | Not included | Not included | Included | Included |
| Overflow & peak cover | Not included | Included | Not included | Included | Included |
| Recall campaigns | Not included | Not included | Not included | Included | Included |
| Outbound calls | Not included | Not included | Included | Included | Included |
| Lead campaign follow ups | Not included | Not included | Included | Included | Included |
| Basic email enquiry handling | Not included | Not included | Not included | Included | Included |
| Tailored reporting | Not included | Not included | Not included | Not included | Included |
| Multi-site support | Not included | Not included | Not included | Not included | Included |
| Beta client portal access | Not included | Not included | Not included | Not included | Included |
Pricing questions, answered
Clear terms, clear reporting, no surprises on the invoice.
Do patients know they're speaking to an outsourced team?
Can you work in our practice management software?
How quickly can we go live?
What happens if we exceed our included calls?
Is patient data handled securely?
Can you follow up new patient enquiries?
Do we have to commit to a long contract?
Not sure which package fits?
Tell us about your clinic, your opening hours and your expected call volume. We'll recommend the package that's right for you, and if a smaller package would be enough, we'll tell you that too..