ReceptraReceptra
Pricing

Reception packages that grow with your clinic

Whether you're just getting started or managing multiple clinics, our flexible monthly packages make it easy to scale as your needs change.

Packages

Choose your reception package

Every package includes a call bundle, transparent overage and rolling monthly terms.

Message Taking

Reliable call answering for clinics that only need messages taken and passed to their team.

£129/ month

500 calls included

Message taking only

  • Professional call answering
  • Caller details captured
  • Message taking and routing
  • Messages passed to your team
  • Saturday cover included
  • Bank holiday cover included
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Essential

Full reception support for smaller clinics with lower monthly call volumes.

£199/ month

100 calls included

£2.00 per additional call

  • Professional call answering
  • Message taking and routing
  • Appointment booking in your system
  • SMS confirmations
  • Weekday coverage
  • Monthly performance summary
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Growth

For growing clinics with higher call volumes that need complete day-to-day reception support.

£399/ month

300 calls included

£2.00 per additional call

  • Professional call answering
  • Message taking and routing
  • Appointment booking in your system
  • SMS confirmations
  • Weekday coverage
  • Monthly performance summary
Book Discovery Call
Most popular

Pro

Our most popular package for growing multi-clinician practices.

£599/ month

750 calls included

£1.00 per additional call

  • Everything in Growth
  • Saturday cover included
  • Bank holiday cover included
  • Overflow and peak-time cover
  • Basic email management if required
  • Dedicated account manager
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Enterprise

Complete reception support for high-volume and multi-site practices.

£899/ month

1500 calls included

No standard overage charges

  • Everything in Pro
  • Priority onboarding
  • Custom service configuration
  • Multi-site support
  • Tailored reporting
  • Real-time activity dashboard (Beta)
Book Discovery Call
Standard package pricing is shown above. Tailored quotations are available where a clinic's requirements fall outside our standard packages Overage is billed monthly in arrears and reported line by line.
Compare

Feature by feature

Everything included in each package, side by side.

Receptra package comparison: features included in Message Taking, Essential, Growth, Pro and Enterprise
FeatureMessage Taking£129/ monthEssential£199/ monthGrowth£399/ monthPro£599/ monthEnterprise£899/ month
Call answering in your clinic nameIncludedIncludedIncludedIncludedIncluded
Appointment bookingNot includedIncludedIncludedIncludedIncluded
SMS confirmations & remindersNot includedIncludedIncludedIncludedIncluded
Saturday & bank holiday coverageNot includedNot includedNot includedIncludedIncluded
Overflow & peak coverNot includedIncludedNot includedIncludedIncluded
Recall campaignsNot includedNot includedNot includedIncludedIncluded
Outbound callsNot includedNot includedIncludedIncludedIncluded
Lead campaign follow upsNot includedNot includedIncludedIncludedIncluded
Basic email enquiry handlingNot includedNot includedNot includedIncludedIncluded
Tailored reportingNot includedNot includedNot includedNot includedIncluded
Multi-site supportNot includedNot includedNot includedNot includedIncluded
Beta client portal accessNot includedNot includedNot includedNot includedIncluded
FAQ

Pricing questions, answered

Clear terms, clear reporting, no surprises on the invoice.

Do patients know they're speaking to an outsourced team?
No. Our receptionists answer calls in your clinic's name, follow your preferred greeting and work within your existing systems, so the experience feels like an extension of your own front desk.
Can you work in our practice management software?
Yes. We work with a wide range of practice management systems and are happy to learn new platforms as part of your onboarding.
How quickly can we go live?
Most clinics are ready to go within 7–14 days, depending on the complexity of the setup. We'll work with you to ensure everything is configured before answering your first call.
What happens if we exceed our included calls?
We'll always let you know if you're approaching your included call allowance. Before any additional charges are applied, we'll discuss whether moving to a larger package makes more sense for your clinic.
Is patient data handled securely?
Yes. We operate in accordance with UK GDPR requirements, are ICO registered, and only access the information necessary to support your clinic. Every member of our team is trained in confidentiality and secure data handling.
Can you follow up new patient enquiries?
Yes. We can contact patients who enquire through your website, social media or marketing campaigns, answer basic questions and help convert enquiries into booked appointments.
Do we have to commit to a long contract?
No. We work on simple rolling monthly agreements because we believe our service should earn your business each month.

Not sure which package fits?

Tell us about your clinic, your opening hours and your expected call volume. We'll recommend the package that's right for you, and if a smaller package would be enough, we'll tell you that too..

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