Built by people who've worked the clinic phone
Receptra was founded with one goal: to help healthcare clinics deliver the patient experience they strive for, even during their busiest days. We combine experienced healthcare receptionists with carefully designed systems to become a natural extension of your team.
The story behind Receptra
How a shared frustration with busy clinic front desks became a healthcare-focused reception service.
Where It Started
Years of working alongside healthcare clinics showed us the same challenge time and again: busy reception teams, missed calls and patients struggling to reach someone when they needed help. Excellent clinical care deserved a better front desk experience.
Why Receptra
We founded Receptra to become an extension of a clinic's own team. By combining experienced healthcare receptionists with clear processes and modern technology, we help clinics deliver a consistent, professional patient experience from the very first call.
Where We're Going
We're continually improving the way healthcare communication works through better systems, smarter reporting and long-term partnerships, helping clinics spend less time managing phones and more time caring for patients.
Patient-first, always
A patient's first impression of your clinic is usually a voice. We take that seriously.
Professional & Trusted
Every call is handled with professionalism, discretion and the high standards healthcare clinics expect.
Patient-first
A patient's first impression of your clinic is a voice. We make sure it is a reassuring one.
People + Technology
We combine trained healthcare receptionists with modern technology to deliver a seamless experience for clinics and patients.
Healthcare specialists
Healthcare is all we do. Our team understands the language, systems and expectations of modern healthcare clinics.
Meet the Team
Behind every answered call is a team committed to representing your clinic with professionalism, empathy and consistency.
Brian Browne
Founder & Director
Oversees client partnerships, onboarding and continual improvement across Receptra.
Siyamthanda "Dimples" Nyakambi
Co-founder & Operations Quality Assurance
Leads quality assurance and helps ensure every clinic receives a consistently high standard of service.
Thembakazi "Thembi" Dyushu
Senior Healthcare Receptionist
Leads by example through exceptional patient care while supporting the development of the wider reception team.
Xena Muller
Healthcare Receptionist
Supports patients and clinics through professional call handling and appointment management.
Michelle Hyde
Healthcare Receptionist
Supports patients and clinics through professional call handling and appointment management.
Nokubonga Sigwela
Healthcare Receptionist
Supports patients and clinics through professional call handling and appointment management.
Verinique Visagie
Healthcare Receptionist
Supports patients and clinics through professional call handling and appointment management.
98%
Calls answered inside 20 seconds
ICO
Registered & UK GDPR compliant
40+
Clinics supported across the UK
100%
Healthcare-only focus
Let's talk about your clinic
Twenty minutes, no pitch deck. We'll tell you honestly whether Receptra is the right fit.