Professional healthcare reception. Whenever your clinic needs it.
Receptra provides professional healthcare reception for clinics that need reliable call handling, appointment management and patient support. Our UK-trained receptionists work within your existing systems, following your processes as an extension of your team.
Live call desk · Northgate Clinic
84
Answered today
37
Booked
98%
Answer rate
Calls handled · last 12 hours
Appointment booked — hygienist, Thu 09:40
Message routed to Dr. Reyes — urgent triage
SMS confirmation sent to patient
Patient sentiment 4.9 / 5 across 1,200+ calls
Reception built exclusively for healthcare businesses
Dental, medical, aesthetic, physiotherapy and allied health clinics trust Receptra to protect revenue, reduce pressure at the desk and give patients a calmer experience from the first ring.
98%
Calls answered inside 20 seconds
ICO
Registered & UK GDPR compliant
40+
Clinics supported across the UK
100%
Healthcare-only focus
The front desk your patients deserve
Seven reasons practice managers move their calls to Receptra — and stay.
Never miss patient calls
Our trained healthcare receptionists answer calls in your clinic's name, ensuring patients reach a real person when they need you.
Reduce staffing costs
Expand your reception capacity without the cost of recruiting, training or covering annual leave and sickness.
Extended opening hours
Provide patients with support beyond your normal opening hours, including early mornings, evenings and Saturdays
UK-trained receptionists
Every receptionist is trained in healthcare communication, professional telephone etiquette and representing your clinic with confidence.
Appointment booking
We work directly within your existing practice management system to book, reschedule and confirm appointments.
Patient support
Every caller is treated with professionalism, empathy and patience, creating a reassuring experience from the very first conversation.
Overflow handling
Whether your team is busy, on lunch or fully occupied, we seamlessly step in so your calls continue to be answered.
Three steps to fully covered lines
No lengthy implementation projects. No new hardware. Just a clear playbook and a diverted number.
Discovery call
We learn how your clinic works, understand your current process, and discuss exactly what you'd like Receptra to handle.
We build your playbook
We set everything up around your clinic, ensuring our receptionists know exactly how you'd like calls handled.
We start answering
Once everything is ready, simply divert your calls and we'll begin answering in your clinic's name.
Choose the cover your clinic needs
Mix and match services as your call volumes and clinic hours evolve.
Simple packages, transparent overage
Every package includes call answering, booking and SMS confirmations. Full feature breakdown lives on the pricing page.
Message Taking
Reliable call answering for clinics that only need messages taken and passed to their team.
500 calls included
Message taking only
- Professional call answering
- Caller details captured
- Message taking and routing
Essential
Full reception support for smaller clinics with lower monthly call volumes.
100 calls included
£2.00 per additional call
- Professional call answering
- Message taking and routing
- Appointment booking in your system
Growth
For growing clinics with higher call volumes that need complete day-to-day reception support.
300 calls included
£2.00 per additional call
- Professional call answering
- Message taking and routing
- Appointment booking in your system
Pro
Our most popular package for growing multi-clinician practices.
750 calls included
£1.00 per additional call
- Everything in Growth
- Saturday cover included
- Bank holiday cover included
Enterprise
Complete reception support for high-volume and multi-site practices.
1500 calls included
No standard overage charges
- Everything in Pro
- Priority onboarding
- Custom service configuration
What clinics say after switching
“The team finally has breathing room at the front desk.”
Head Practitioner, UK Aesthetic Clinic
Verified Receptra client
To protect the privacy of our clients, testimonials are anonymised unless we have explicit permission to identify the clinic.
Questions clinics ask us first
Still unsure? Bring it to the discovery call — we'll answer honestly.
Do patients know they're speaking to an outsourced team?
Can you work in our practice management software?
How quickly can we go live?
What happens if we exceed our included calls?
Is patient data handled securely?
Can you follow up new patient enquiries?
Do we have to commit to a long contract?
Ready to stop losing patients to missed calls?
Book a 20-minute discovery call. We'll review your call data, show you what's slipping through and build a coverage plan around your clinic.