About Us
About Receptra. The Human-First Reception Team for UK Clinics
who we are
At Receptra, we believe every clinic deserves a receptionist who sounds like part of the team, not a script.
We’re a professional virtual reception service with extensive experience serving UK-based clinics, delivering empathetic, accurate, and human-centred communication every single day.
Our team combines the reliability of advanced systems with the warmth of real conversation, creating seamless communication between clinics and their patients, no missed calls, no queues, just genuine care on every line.
OUR STORY
Receptra was built out of both experience, and necessity.
Before launching Receptra, our team worked together under another virtual reception company that served clinics across the UK.
We built close relationships with dental and aesthetic practices, learned the ins and outs of patient communication, and became deeply invested in helping those clinics grow.
But one day, everything changed.
We were informed that the company would be shutting down operations due to financial constraints , thus leaving dozens of UK clinics without the support they relied on every day.
For us, that wasn’t something we could just walk away from.
We had spent years perfecting how to answer patient calls with empathy, follow up with precision, and represent clinics with pride.
So, instead of letting those clinics go silent, we built something of our own.
That’s how Receptra LTD was born, a human-first virtual reception company created to continue supporting the clinics we once served, and to help many more in the future.
By selecting only individuals who shared a genuine passion for medical aesthetics, dental care, and patient service, we built a strong foundational team driven by enthusiasm, reliability, and very importantly, care.
Our story isn’t just about business growth, it’s about commitment.
A commitment to the clinics that trusted us, the patients who depend on us, and the belief that even in an increasingly digital world, the human voice still matters most.
OUR MISSION
To ensure every clinic, no matter its size, never loses the human connection with its patients, and never misses a call or an opportunity.
We exist to provide reliable, caring, and patient-focused virtual reception services that feel personal, not outsourced.
By combining compassionate people, precise processes, and deep experience in UK clinic communication, Receptra helps practices deliver a seamless experience on every call, every day.
Our Core Values
Care
We treat every patient conversation with genuine empathy, because behind every call is a person seeking reassurance, not just information.
Human-First
Technology supports our work, but it never replaces the warmth and intuition of a real human voice.
Precision
Every message, booking, and note is handled with detail and accountability, because accuracy builds trust.
Partnership
We see ourselves as part of your clinic team. Your goals, your tone, and your standards become ours.
Innovation
We continually refine our systems and workflows to keep improving call quality, analytics, and efficiency, so your clinic always benefits from progress.
What Makes Receptra Different?
Born from real experience - Receptra was not created in a boardroom. It grew from a team that already supported UK clinics for years before founding the company.
Clinic Specialized Receptionists - Every agent is trained specifically for dental, aesthetic, and medical environments, understanding terminology, compliance, and patient tone.
Continuity of Care - Your clinic isn’t handled by random agents, it’s managed by the same small team who learn your preferences, policies, and patients.
Compassion at Scale - Whether you receive 10 calls or 300 a day, every patient interaction feels personal.
Transparent Pricing - Clear monthly packages designed around your clinic’s workflow, no hidden fees, no confusing tiers.
Human + System strategy - We balance real people with smart tools, ensuring every call is logged, every message is tracked, and every clinic stays informed.
We’re not just a service, we’re a continuation of care, built from experience, powered by heart, and refined through precision
Smart Support for Your Clinic or Business.
Helping clinics and businesses grow through reliable virtual reception and dedicated virtual assistant services.
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© Receptra LTD 2025, Owned by Receptra Ltd. Company Number: 16632553 (Registered in England and Wales).
All Rights Reserved.
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